Self-Service for After-Hours Convenience
Need Flexible Hours? Choose Self-Service! Pick up or return your car outside regular office hours with ease.
Our office operates from 5 am to 10 pm daily, but you can access your vehicle at any time by selecting our self-service option.
How Self-Service Works
What is Self-Service?
It's a feature that lets you handle paperwork in advance and use a key box system for picking up or dropping off your rental car outside office hours.
Self-Service Pick-Up
Self-Service Pick-up Booking Process
- Purchase full protection insurance package when booking your rental car on our website. More information about insurance here.
- Complete online check-in 2 to 5 days before arrival by logging into Manage my booking clicking "Online Check-in," and following the steps.
Ensure you tick the "Pick-Up" in the first step of the online check-in process.
Complete all steps, including reviewing your booking, providing contact and driver's license information, and paying any outstanding fees.
Note: Online check-in closes 8 hours before pick-up; failure to complete it means you must pick up your vehicle during office hours.
Pick-Up Key Collection
ONLY WORKS IF YOU BOOKED THE SELF-SERVICE FIRST (SEE PICK-UP BOOKING PROCESS)
- A few hours before your arrival, your car keys will be placed in the key box by our team.
- You'll receive an email with a code to access the key box and detailed instructions.
- Upon your arrival at Keflavik Airport, wait for the Lava Car Rental shuttle outside of the departure hall. The shuttle will pick you up and transport you to our office for free (just a 5-minute drive). If you are still waiting to see the shuttle after 10 minutes, please call us at (+354) 519 4141.
- Collect your car key in the key box and start your trip with your rental car.
Self-Service Drop-Off
Self-Service Drop-Off Booking Process
- Purchase full protection insurance package when booking your rental car on our website. More information about insurance here.
- Request Self-Service drop-off during car rental pick-up by informing our front desk agent or by sending us an email at info@lavacarrental.is during your trip. You'll receive an email with a code for our self-service key box and drop-off instructions.
Drop-Off Key Collection
ONLY WORKS IF YOU BOOKED THE SELF-SERVICE FIRST (SEE DROP-OFF BOOKING PROCESS)
- Park in the return area of the Lava Car Rental office.
- Place the car key in the key box.
- Our shuttle will take you to the airport, free of charge. If you are still waiting to see our shuttle after 10 minutes, please call us at (+354) 519 4141.
Allocate approximately 30 minutes for the drop-off process.
Self-Service for Pick-Up and Drop-Off
Follow the relevant steps for pick-up and drop-off as outlined above.
Have Questions or Need Assistance?
Reach out to us via email at info@lavacarrental.is or call (+354) 519 4141. We're here to help!